Frequently Asked Questions

Yes. Our charter service picks you up at your hotel, Airbnb, or any designated location — no need to rent a car or navigate public transit.

All drivers are experienced professionals with zero negative reviews. Any driver who receives a complaint is immediately removed from the roster.

Absolutely. Every vehicle is a licensed rental car or registered rideshare vehicle with full insurance coverage — never an unlicensed vehicle.

All costs — driver meals, accommodation, parking, fuel, and tolls — are clearly listed upfront. There are never any surprise surcharges during your trip.

Tipping is not mandatory. It is entirely at your discretion — if you feel the driver provided excellent service, a tip is always appreciated.

Please provide: date (to check availability), number of passengers (to assign the right vehicle), pickup location (to arrange a nearby driver), and a rough itinerary with number of days (to estimate distance and driver accommodation costs).

Absolutely. You plan the route, and your driver follows it. The routes on our website are suggestions only. If a route isn't optimal, your driver will offer professional advice to save travel time.

You choose the departure time. Just inform customer service or your driver by the day before. We recommend departing no later than 11 AM to maximize your touring time.

Our charter service is reservation-based. Once the driver departs, the time is reserved for you. If your itinerary ends early, unused hours are non-refundable as the driver's schedule has been committed.

Book through the RelayGo app. After booking, you can contact customer service via the in-app chat. We recommend booking at least one month in advance during peak season.

Yes. A deposit is required to confirm your booking.

Online credit card payment through the app. A deposit is required to confirm your booking.

You can message your driver directly through the in-app chat the day before departure to confirm pickup details.

We recommend booking at least one month in advance. During peak season, vehicles fill up quickly — the earlier you book, the better.

About 1 hour from central Taipei to Jiufen. A charter day trip typically includes Shifen, Golden Waterfall, and Yin-Yang Sea — the full itinerary takes around 8 hours.

A one-day charter (about 10 hours) covers Fenqihu Old Street and the main Alishan forest trails. However, to see the famous Alishan sunrise, you must stay overnight — the 4:30 AM Zhushan Line train to the sunrise platform is Alishan's signature experience.

We recommend the Yilan day trip (Jiaoxi hot spring foot bath, traditional arts DIY, Luodong night market) and the Jiufen-Shifen trip (kids love releasing sky lanterns). The Taipei Classics route (Palace Museum, Taipei 101) also works well. Avoid Alishan and Taroko for young children — long drives and challenging trails.

Pricing varies by vehicle type and duration. Check the RelayGo app for instant quotes — select your date, vehicle, and itinerary, and the system calculates the total including fuel, tolls, and driver costs. No hidden fees.

Taoyuan International Airport (TPE) to central Taipei takes about 40-60 minutes depending on traffic. After landing, use the in-app chat to coordinate a meeting point at the exit with your driver. From Songshan Airport (TSA), it's only 15-20 minutes to downtown.

Absolutely. RelayGo offers inter-city charters — Taipei to Sun Moon Lake, Alishan, or even Kaohsiung. Cross-region surcharges are calculated by distance and clearly listed in your quote. No surprise fees.

Absolutely — Jiufen is actually magical in the rain! Mist swirling through the mountain town with red lanterns glowing through fog creates an incredibly atmospheric scene. Just wear non-slip shoes (the stone stairs get slippery) and bring rain gear. With a charter car, you skip waiting for buses in the rain.